A "good" car rental company is a company that is there for you when there is a problem. Not in my case. The vehicle I rented from Sixt Orlando International airport broke down in the hotel car parking lot on its second day.
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I had to wait over 2 hours for my replacement vehicle. When it arrived the Sixt employee remarked, "The vehicle battery is flat. You must have left the lights on".
The Sixt manager subsequently emailed me to say that the vehicle battery was NOT flat. I reported this matter and asked for a financial compensation for "loss" of time. Nothing was forthcoming except for an apology not even an upgrade. This is a car company- not an EU airline. Seriously, 2 hours does seem a bit long but I don't think it's unreasonable.
They can't snap their fingers and be wherever you are with a new car. It takes time.
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I would expect a days charge to be removed from the final bill. But, cars are cheap- it can't be much money anyway. Yes it's frustrating, but did you have to stand at the car for that time? As you say, you were at your hotel, so I'm sure you could have found something to do, for such a short time. If not, the 2 hours is the price you pay for using a cheap car rental firm? Same thing happened to me last year with Avis but it was my fault the battery went flat as I left the lights on stupidly got out and forgot as I was used to my own car which has automatic lights!
You'd think a brand new mustang GT would babe had auto lights but hey, so barely 12 hours after leaving the airport the battery was flat! Avis where pretty good. Cars do break down, fact. Two hors to get from airport lot to yor hotel seems reasonable to.
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